Man and a Van Crystal Palace Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Crystal Palace provides removal and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man and a Van Crystal Palace, the removal and transport service provider.

1.2 "Customer" means any individual, business, or organisation that requests or uses the services of the Company.

1.3 "Services" means any man and van, removal, relocation, loading, unloading, packing, transport, or related services provided by the Company.

1.4 "Booking" means an agreed arrangement for the Company to provide Services to the Customer, including the agreed date, time, locations, vehicle type, and charges.

1.5 "Goods" means any items, property, or possessions that are the subject of the Services.

1.6 "Service Area" means the areas in which the Company offers removal and man with a van services, including Crystal Palace and surrounding locations, as may be updated from time to time.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic, commercial, and light industrial customers within its service area and across the UK, subject to availability and these Terms and Conditions.

2.2 The Services may include loading, unloading, transport of Goods, and where agreed in advance, packing or unpacking assistance. Any additional services must be agreed before the Booking is confirmed and may attract additional charges.

2.3 The Company reserves the right to decline any Booking or to refuse to transport certain Goods, including but not limited to hazardous materials, illegal items, perishable goods, or items that exceed the vehicle capacity or weight limits.

3. Booking Process

3.1 Bookings can be requested by the Customer via the Company’s accepted communication channels. A Booking is only confirmed when the Company has provided written confirmation of the details and any applicable deposit has been received, where required.

3.2 The Customer is responsible for providing complete and accurate information when requesting a Booking, including:

a) Full collection and delivery addresses and access details.

b) Dates and times for the move.

c) Parking restrictions, stairs, lifts, or access limitations.

d) An accurate description and approximate volume or quantity of Goods.

e) Any special handling requirements or high-value items.

3.3 Quotations are based on the information supplied by the Customer. The Company reserves the right to amend the price or apply additional charges if the information provided is incomplete or inaccurate, or if the scope of the Services changes on the day.

3.4 All Bookings are subject to vehicle and staff availability. The Company will use reasonable efforts to provide the Services on the agreed date and time, but timings are approximate and may be affected by traffic, weather, or unforeseen events.

4. Pricing and Payments

4.1 Prices may be quoted as hourly rates, fixed fees, or a combination, depending on the nature and scale of the job. Any quotation will specify the charging basis, minimum charges, and any anticipated additional costs such as congestion, tolls, or parking fees.

4.2 Unless otherwise stated, all prices are quoted in pounds sterling and are exclusive of any applicable taxes that may be charged in accordance with UK law.

4.3 The Customer is responsible for any parking fees, fines, tolls, congestion charges, or access charges incurred while performing the Services due to circumstances beyond the Company’s control.

4.4 The Company may require a deposit at the time of Booking. The deposit amount and payment deadline will be communicated to the Customer before confirmation of the Booking.

4.5 Payment terms will be specified in the quotation or confirmation. Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. For certain jobs, payment may be required in advance or partially in advance.

4.6 The Company accepts payment by methods notified to the Customer in advance. The Company reserves the right to refuse to commence or to suspend the Services if payment terms are not met.

4.7 If payment is not made when due, the Company may charge reasonable interest on any overdue sums and recover any costs incurred in pursuing late payment.

5. Cancellations and Amendments

5.1 The Customer may cancel or amend a Booking by providing notice to the Company using the same or another accepted communication channel.

5.2 If the Customer cancels a Booking, the following cancellation charges may apply, unless otherwise stated in the confirmation:

a) More than 72 hours before the scheduled start time: no cancellation fee, and any deposit paid may be refundable or transferable at the Company’s discretion.

b) Between 24 and 72 hours before the scheduled start time: a cancellation fee of up to 50 percent of the quoted price or forfeiture of the deposit, whichever is greater.

c) Less than 24 hours before the scheduled start time or on the day of the move: a cancellation fee of up to 100 percent of the quoted price.

5.3 If the Customer wishes to amend the date, time, or scope of the Services, this will be subject to availability and may result in a revised quotation. The Company is not obliged to accept amendments and may treat substantial changes as a cancellation and new Booking.

5.4 The Company reserves the right to cancel or reschedule a Booking due to circumstances beyond its reasonable control, including but not limited to vehicle breakdown, staff illness, severe weather, or safety concerns. In such cases, the Company will offer to reschedule or, where payment has been made for Services not yet provided, issue a refund for the unperformed portion of the Services. The Company will not be liable for any indirect or consequential losses resulting from such cancellation.

6. Customer Responsibilities

6.1 The Customer must ensure that:

a) Adequate access is available at both collection and delivery addresses, including suitable parking for the vehicle.

b) All Goods are properly packed, secured, and labelled, unless packing has been agreed as part of the Services.

c) Fragile or high-value items are clearly identified and brought to the attention of the Company before loading.

d) All Goods to be transported are ready for collection at the agreed start time.

e) A responsible person is present at the premises during loading and unloading to provide instructions and to check that nothing is left behind.

6.2 The Customer warrants that they own the Goods or have full authority to allow them to be moved. The Customer agrees to indemnify the Company against any claims brought by third parties claiming ownership or rights over the Goods.

6.3 The Customer must not ask the Company to transport any illegal, dangerous, or prohibited items. If such items are discovered, the Company may refuse to transport them and may notify the relevant authorities if required by law.

7. Waste and Disposal Regulations

7.1 The Company is a removal and transport service and does not operate as a general waste carrier unless explicitly agreed and legally authorised. The Customer must not present household waste, builders waste, or other refuse for disposal unless this has been agreed as a specific service in advance.

7.2 Any disposal or clearance service provided by the Company will comply with applicable UK waste and environmental regulations. The Customer agrees not to request the Company to dispose of waste illegally or in breach of local authority rules.

7.3 The Customer is responsible for accurately describing any items to be disposed of, including any hazardous or restricted materials. The Company reserves the right to refuse to handle materials that are unsafe, unlawful, or require specialist treatment.

7.4 Any charges for disposal, recycling, or tipping will be notified to the Customer and added to the final invoice. These charges may include fees levied by licensed waste facilities and any additional labour time incurred.

8. Liability and Limitations

8.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods is subject to the limitations set out in this section.

8.2 The Company will not be liable for:

a) Loss or damage arising from inadequate or improper packing by the Customer.

b) Normal wear and tear, minor marks, or scratches arising from handling.

c) Loss or damage to fragile items, including glass, china, electronics, or artwork, unless specially packed or crated and explicitly agreed.

d) Loss or damage arising from dismantling or reassembly of furniture or equipment, unless caused by the Company’s proven negligence.

e) Loss or damage to items of exceptional value, including but not limited to jewellery, cash, important documents, antiques, or collectibles, unless declared in writing in advance and specifically accepted by the Company.

8.3 The Customer is advised not to include money, securities, or other highly valuable or irreplaceable items in the Goods being moved. These should be transported personally by the Customer.

8.4 The Company’s total liability for loss or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable amount proportionate to the value of the affected items and the price paid for the Services, subject to any applicable insurance arrangements.

8.5 The Company will not be liable for any indirect or consequential losses, including loss of profit, loss of use, or loss of opportunity, arising out of or in connection with the Services, whether in contract, tort, or otherwise.

8.6 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded under applicable law.

9. Delays and Access Issues

9.1 The Company will use reasonable efforts to adhere to agreed arrival and completion times, but these are estimates and may be affected by traffic, weather, road closures, access delays, or other circumstances beyond the Company’s reasonable control.

9.2 The Customer is responsible for arranging suitable parking and ensuring clear access to the premises. Waiting time, extended walking distances, or delays caused by inadequate access may result in additional charges at the prevailing hourly rate.

9.3 If it is not possible to complete the move due to access issues, unsafe conditions, or the Customer’s failure to be present, the Company may treat the Booking as cancelled by the Customer and apply the relevant cancellation charges.

10. Insurance

10.1 The Company maintains insurance cover appropriate for its business activities, in accordance with UK regulations, to provide a reasonable level of protection in the event of loss or damage caused by its negligence.

10.2 The Customer is responsible for arranging any additional insurance required for Goods of high or unusual value, or for increased cover beyond the Company’s standard arrangements.

10.3 Details of the Company’s insurance cover and any applicable limits may be provided upon request.

11. Complaints

11.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably practicable, providing full details of the issue.

11.2 The Company will investigate any complaint and seek to resolve it fairly and promptly. The Customer agrees to give the Company a reasonable opportunity to inspect any alleged damage to Goods or property.

11.3 Any claim for loss or damage to Goods should be notified to the Company in writing within a reasonable time after completion of the Services, and in any event no later than 7 days from the date of the move, unless there is good reason for the delay.

12. Data Protection and Privacy

12.1 The Company may collect and process personal data relating to the Customer in order to manage Bookings, provide Services, process payments, and comply with legal obligations.

12.2 The Company will handle personal data in accordance with applicable UK data protection laws and use it only for legitimate business purposes in connection with the Services.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

13.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.

14. General Provisions

14.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

14.2 No variation or amendment to these Terms and Conditions shall be effective unless agreed in writing by the Company.

14.3 The failure of the Company to exercise or enforce any right under these Terms and Conditions shall not constitute a waiver of such right.

14.4 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings or agreements, whether oral or written.